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Whether you are preparing to interview a candidate or applying for a job, review our list of top Customer Service Representative interview questions and answers.

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Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and acquisition. Tell me about a time when you turned an unhappy customer into a delighted customer.

Appeasing an irate customer is no easy task, but delighting them can be even more challenging. Ask this question to determine if a candidate is willing situatuon go the extra mile for a customer, even in a tense situation.

How important do you think it is to work collaboratively with other customer service representatives and teams across a company? Providing exceptional customer service is a team effort that requires constant collaboration to build a strong, positive image of the company.

This question will let you know sihuation a candidate is willing to jump in and help their colleagues, and if they have the ability to relay customer feedback effectively to other departments. Ask this question to find out if a candidate knows how to respond calmly and efficiently in these situations.

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To excel at providing thorough and enthusiastic customer service, customer service representatives must possess a talent for nurturing strong customer relationships. This question helps you determine whether a candidate enjoys talking to people and if they have the power to boost customer loyalty and engagement.

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How a candidate handles a customer pointing out a well-known problem with a situatioj or service can reveal their level of empathy and ability to communicate clearly and respectfully with an unsatisfied customer. Describe what customer service means to you.

What to look for in an answer: Approachable personality Understanding of the role Passion for customer service Example: Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one. Conflict resolution skills Stress tolerance and resilience Ability to abide by company policies Example: He thanked me for my patience and told me he would tell his friends uou his experience.

Teamwork abilities Communication skills Desire to improve the company Example: At my last job, I worked closely with a cohesive team. We regularly pooled our knowledge and resources to address tricky customer complaints and handle a large amount of incoming calls during peak times.

I also collaborated cross-functionally by sjtuation customer feedback and communicating it to the product team. Honesty Problem-solving skills Confidence Example: Would you describe yourself as a people person? Passion for helping people Energetic personality Customer-focused Example: I love talking to people from different backgrounds, finding out about their lives and helping them find solutions to their problems.

I was voted Most Outgoing at my last job and small talk is one of my talents. Empathy Patience Problem-solving skills Example: I would also give them a timeline for a solution and make sure they felt valued by thanking them for their feedback.

What customer service tools do you have experience with? Ability to learn quickly Past experience Specific tools and systems Example: Ready for an interview?

Find Customer Service Representative Jobs. Looking for more applicants Post a Job.